Assessment Kit-BSB40315 Certificate IV in Customer Engagement

Our assessment resources contain everything you need to begin assessing your learners.

Our assessment resources include:

• Assessment Pack (Student)
• Trainer Assessment Pack (Marking Guide)
• Mapping for each unit of competency
• Assessment Record Tools

Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted:

• Industry consultation
• Robust validations
• Assessment of best practice holistic delivery

We provide all documents to you in Microsoft Word format, so you can easily customise them as required. Our assessment resources can be used for an unlimited number of students within your RTO. Don't forget about our QUALITY ASSURANCE GUARANTEE!

Core units
BSBCUS401	Coordinate implementation of customer service strategies
BSBLED401	Develop teams and individuals
BSBWHS401	Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Elective units
BSBCUS402	Address customer needs	Group A
BSBMGT401	Show leadership in the workplace	Group A
BSBMKG419	Analyse consumer behaviour	Group A
BSBWOR403	Manage stress in the workplace	Group A
BSBHRM405	Support the recruitment, selection and induction of staff	Group B
BSBINN301	Promote innovation in a team environment	Group B
BSBLDR402	Lead effective workplace relationships	Group B
BSBMGT402	Implement operational plan	Group B
BSBRES411	Analyse and present research information	Group B
BSBSUS401	Implement and monitor environmentally sustainable work practices	Group B

• This qualification will include the pre-selected units as listed above.
• Upon request, we can develop additional elective units that are not currently listed.
• If you wish to make any elective changes, kindly reach out to us at info@caqa.com.au before placing your order.
• Please note that any elective changes involving units that are currently unavailable may result in additional charges to cover development costs.
• Please note that the quantity of units delivered will correspond to the number of units included in the training product on training.gov.au