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Frequently Asked Questions (FAQs) | CAQA Resources
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Yes. All our resources include audit assistance. For more information, please visit our quality assurance page.

If you receive a non-compliant outcome for a product that we have provided, please contact us as soon as possible and provide us with a copy of the audit feedback. If the issue arises from our resources in the form that we supplied them to you, we will assist you to overcome the objection, including helping you to explain how the resources do comply with regulatory requirements, or making necessary rectifications to the resources. If the issue arises from changes that you have made to the resources, any action will not be included in the price of the product, but, if you wish, we can help you at our usual rates.
Assessment information Assessment tools such as:
  • Assessment plan template
  • Formative and summative assessments, activities, questions, and projects
  • Observation report
  • Third-party evidence
  • collection agreement
  • Third-party evidence
  • collection tool
  • Evidence summary sheet
  • Validation, mapping and unit information
Yes. We do provide these resources at additional cost. These resources contain:
  • Learning material to support training
  • Pre-assessment tool
  • PowerPoint presentation
  • Session plans
  • Classroom notes
Yes. We confirm our resources are most up-to-date as we regularly monitor training package updates so we’re first to market with RTO training materials and assessment tools that support changes to a unit of competency.
Yes. You can customise them to meet the needs of your learner cohort and delivery mode. The training resources are provided in Microsoft Office files. All our resources are provided as unlocked copies.

Yes, you can pre-order the resources.

Simply visit the Pre-order collection on our store and place the order.

Please note that the pre-order individual units will be delivered three months after your payment has been received and pre-order qualifications will be delivered up to six months after your payment has been received.

Please contact us if you are unable to find the resources you are looking for. We are happy to provide you with the timeline and quote.

Contact Us Today!

If you’d like more information, or to request a Quick Quote please use the "Contact Form" below and one of our consultants will get back to you within one business day. Alternatively, you are welcome to contact us directly on

1800 266 160

2/10 Lawn Court, Craigieburn, VIC 3064

We look forward to hearing from you and answering any questions you may have.

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