Skip to product information
1 of 1

Assessment Kit-BSB40315 Certificate IV in Customer Engagement

Assessment Kit-BSB40315 Certificate IV in Customer Engagement

Regular price $2,957.50
Regular price $8,450.00 Sale price $2,957.50
Sale Sold out
Tax included.

Request A Quote

Tags : Assessment Kit (Q), BSB, Certificate IV, price-change-job-active, Ready for sale
View full details
Our assessment resources contain everything you need to begin assessing your learners.

Our assessment resources include:
  • Assessment Pack (Student)
  • Trainer Assessment Pack (Marking Guide)
  • Mapping for each unit of competency
  • Assessment Record Tools

Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted:
  • Industry consultation
  • Robust validations
  • Assessment of best practice holistic delivery

We provide all documents to you in Microsoft Word format, so you can easily customise them as required. Our assessment resources can be used for an unlimited number of students within your RTO. Don't forget about our QUALITY ASSURANCE GUARANTEE!

Core units
BSBCUS401 Coordinate implementation of customer service strategies
BSBLED401 Develop teams and individuals
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Elective units
BSBCUS402 Address customer needs Group A
BSBMGT401 Show leadership in the workplace Group A
BSBMKG419 Analyse consumer behaviour Group A
BSBWOR403 Manage stress in the workplace Group A
BSBHRM405 Support the recruitment, selection and induction of staff Group B
BSBINN301 Promote innovation in a team environment Group B
BSBLDR402 Lead effective workplace relationships Group B
BSBMGT402 Implement operational plan Group B
BSBRES411 Analyse and present research information Group B
BSBSUS401 Implement and monitor environmentally sustainable work practices Group B
  • This qualification will include the pre-selected units as listed above.
  • Upon request, we can develop additional elective units that are not currently listed.
  • If you wish to make any elective changes, kindly reach out to us at before placing your order.
  • Please note that any elective changes involving units that are currently unavailable may result in additional charges to cover development costs.
  • Please note that the quantity of units delivered will correspond to the number of units included in the training product on