Quality Assurance

 

OUR QUALITY ASSURANCE GUARANTEE

We are dedicated to providing you with the highest quality training and assessment resources. At Compliance and Quality Assurance (CAQA) you will find training resources and customer service that exceed your expectations.

Our resources are 100% compliant to the training package requirements, developed with Industry consultation, and validated by experienced external auditors and training consultants.

Our resources are available as Low Prices, Fully Editable, Lifetime Licence, Updates Included.

PURCHASER GUARANTEE

We guarantee that, should any of our products give you a non-compliant outcome* we will make the required rectifications free of charge. 

*Must be an audit conducted by a registering body.  Only applicable where outcome is not influenced by changes made after purchase. 

FAQS

Does this apply to all of your training and assessment resources?

Yes. All our resources provide you 100% satisfaction guarantee.

How do I use this guarantee?

In the unlikely event that you do get a non-compliant outcome in relation to products that we have provided, please as soon as possible with the audit feedback and we prepare rectifications for you as soon as we can. 

If the assessment tools have been altered or changed in any way affecting the overall integrity of the assessment tools, this guarantee will become null and void. CAQA Resources only guarantees assessment tools presented to audit in their original unmodified form.

If for some reason an ASQA audit does reveal any knowledge or skills gaps in CAQA Resources’ assessment tools, the RTO must submit the ASQA audit report as proof of the assessment tool non-compliance. Any rectification requests forwarded to CAQA Resources without the official ASQA audit report will not qualify for CAQA Resources’ compliance guarantee.

What is included in our assessment resources?

  • assessment information
  • assessment tools such as:
  • assessment plan template
  • formative and summative assessments, activities, questions and projects
  • observation report
  • third-party evidence collection agreement
  • third-party evidence collection tool
  • evidence summary sheet
  • validation, mapping and unit information

Do you provide training/learner resources as well?

Yes. We do provide these resources at additional cost.

These resources contain:

  • learning material to support training
  • pre-assessment tool
  • Powerpoint presentation
  • Session plans
  • Classroom notes

Can you confirm that your training and assessment resources are the most up to date in the market?

Yes. We confirm our resources are most up-to-date as we regularly monitor training package updates so we’re first to market with RTO training materials and assessment tools that support changes to a unit of competency.

Contact Us Today

If you’d like more information, or to request a Quick Quote please use the contact us form and one of our consultants will contact you within one business day. Alternatively, you are welcome to contact us directly on 1800 266 160 or by emailing info@careercalling.com.au.

We look forward to hearing from you and answering any questions you may have.