Quality Assurance

 

 

OUR QUALITY ASSURANCE GUARANTEE

We are dedicated to providing you with the highest quality training and assessment resources. At Compliance and Quality Assurance (CAQA) you will find training resources and customer service that exceed your expectations.

Our resources are available as Low Prices, Fully Editable, Lifetime Licence, Updates Included.

 

Audit Guarantee

CAQA Resources guarantees that if for some reason an ASQA (or other official regulatory body) audit does reveal a skill or knowledge gap in their assessment tools resulting in a non-compliant outcome for your RTO, CAQA Resources will make the required rectifications to the materials free of charge. Please note, we require a minimum of 15 business days’ notice to resource and complete updates to assessment tools.

If you would like to claim he Audit Guarantee on an official regulatory audit, please notify us at least six days prior to your audit at info@caqa.com.au.

If you need an assistance during the audit related to the product provided by CAQA, call 1800 266 160 or email info@caqa.com.au. In most cases, CAQA consultant will help you explain how these resources are demonstrate the compliance.

This guarantee applies only to audits conducted by an official registering body. CAQA Resources cannot guarantee assessment tools that have been modified from their original format, as any changes may affect the overall design and integrity of the materials.

To claim the guarantee, you must submit the audit report to CAQA Resources as proof of the finding of non-compliance of that tool. Requests made without the official audit report will not qualify for the compliance guarantee.

Please submit your request to claim the audit guarantee as soon as possible after receiving your audit report to allow CAQA Resources sufficient time to complete rectifications.

Note: From 1st July 2018, in certain audit, ASQA will no longer provide an opportunity for rectification if non-compliance identified in the audit. Without rectification opportunity, CAQA cannot offer the audit rectification guarantee in such situation where there is no rectification opportunity after the audit. This affects initial RTO registration and may affects other types for regulatory audits.

Frequently Asked Questions

Yes. All our resources provide you 100% satisfaction guarantee.

In the unlikely event that you do get a non-compliant outcome in relation to products that we have provided, please as soon as possible with the audit feedback and we prepare rectifications for you as soon as we can. 

If the assessment tools have been altered or changed in any way affecting the overall integrity of the assessment tools, this guarantee will become null and void. CAQA Resources only guarantees assessment tools presented to audit in their original unmodified form.

If for some reason an ASQA audit does reveal any knowledge or skills gaps in CAQA Resources’ assessment tools, the RTO must submit the ASQA audit report as proof of the assessment tool non-compliance. Any rectification requests forwarded to CAQA Resources without the official ASQA audit report will not qualify for CAQA Resources’ compliance guarantee.

  • Assessment information
  • Assessment tools such as:
  • Assessment plan template
  • Formative and summative assessments, activities, questions and projects
  • Observation report
  • Third-party evidence collection agreement
  • Third-party evidence collection tool
  • Evidence summary sheet
  • Validation, mapping and unit information

Yes. We do provide these resources at additional cost. These resources contain:

  • Learning material to support training
  • Pre-assessment tool
  • PowerPoint presentation
  • Session plans
  • Classroom notes

Yes. We confirm our resources are most up-to-date as we regularly monitor training package updates so we’re first to market with RTO training materials and assessment tools that support changes to a unit of competency.

 

 

Contact Us Today!
If you’d like more information, or to request a Quick Quote please use the "Contact Form" below and one of our consultants will get back to you within one business day.
Alternatively, you are welcome to contact us directly on

1800-266-160

2/10 Lawn Court, Craigieburn, VIC 3064

We look forward to hearing from you and answering any questions you may have.