The Largest VET Resources Provider WorldwideQUALITY & DEVELOPMENT
100% quality assured services for RTOs, universities, TAFEs and education and training businesses. Explore the expertise and review processes that support our resources and services.
From the initial requirements to the way a trainer uses the materials, quality depends on connected decisions.
Developed for teaching.
Designed for practical use.
CAQA Resources issues pre-validation certificates as the resource developer, confirming that the supplied product is quality assured. Subject matter experts write the resources, with quality assurance by CAQA and ISO auditors.
Consider the qualification or unit, its assessment requirements and the intended delivery context.
Bring together readable learning content, practical activities and assessment documentation.
Review alignment, usability and consistency across the materials before implementation.
Use samples to make informed choices. Your RTO’s ongoing review, validation and contextualisation remain essential.
CONFIDENCE, WITH CLARITY
Before purchase, confirm current versions, inclusions, licensing, delivery formats and support arrangements on the product page.
Prepare your sample request ↗QUALITY IN PRACTICE
Read the product-specific sample and review the coherence of content, tasks, instructions and mapping.
Contextualise materials, prepare the delivery team and apply your review and validation processes.
Audit assistance is subject to the current terms. Confirm eligibility, evidence and notice requirements directly with CAQA.
MORE SUPPORT FOR YOUR ORGANISATION
Explore compliance, quality assurance and advisory services for your organisation.
Visit caqa.com.au ↗PROFESSIONAL DEVELOPMENTExplore professional development for trainers, assessors and education teams.
Visit caqaskills.com.au ↗MEET OUR TEAMMeet the specialists who support resource selection, development and delivery.
Meet the CAQA team ↗We are dedicated to providing you with the highest quality training and assessment resources. At Compliance and Quality Assurance (CAQA) you will find training resources and customer service that exceed your expectations.
Our resources are fit for purpose, industry-relevant and current, developed according to today’s regulatory expectations and environment. CAQA Resources are available at Low Prices, Fully Editable, Lifetime Licence, Updates Included*.
Our resources are developed by the subject matter experts (SMEs) and instructional designers in consultation with quality and compliance experts. All resources are externally validated to ensure they are compliant, current and relevant before making them available to our clients. Your organisation’s delivery, contextualisation and assessment practices remain part of its ongoing quality responsibilities.
The price of our resources includes our assistance to you in the audit process if the auditor shows that any of our resources, in the form supplied by CAQA Resources, fails to comply with any regulatory requirements. We will help you to comply with the auditor’s expectations and will rectify the resources, if necessary. This service applies only to audits conducted by an official registering body such as ASQA.
If you have any concerns about our resources, please contact us at least six days prior to your official regulatory audit at info@caqa.com.au.
The price of our resources does not include assistance by CAQA Resources where the non-compliance arises from changes made to the original form of our resources. Changes may affect the overall design and integrity of the materials and give rise to audit problems, but we can help you overcome these problems at our usual rates.
If an audit states that there is non-compliance in any of our resources, you must submit the audit report to CAQA Resources as proof of the finding of non-compliance of that tool. We will not be able to assist you without the official audit report. Please submit your request as soon as possible after receiving your audit report to allow CAQA Resources sufficient time to complete rectifications.
Our services are subject to the terms and conditions of our Service Agreement or End User Licence Agreement, as applicable.
Please note, we require a minimum of 15 business days’ notice to resource and complete updates to assessment tools.
If you need assistance during an audit in relation to a product supplied by CAQA, call 1800 266 160 or email info@caqa.com.au. A CAQA consultant can help explain the supplied resource and how it addresses the relevant requirements.
To claim the assistance, you must submit the audit report to CAQA Resources as proof of the finding of non-compliance of that tool. Requests made without the official audit report will not qualify for the compliance assistance.
Please submit your request to claim the audit assistance as soon as possible after receiving your audit report to allow CAQA Resources sufficient time to complete rectifications.
Note: From 1st July 2018, in certain audits, ASQA will no longer provide an opportunity for rectification if non-compliance is identified in the audit. Without an opportunity to rectify, CAQA Resources is unable to assist in the audit process. This change to ASQA process affects initial RTO registrations and may affect other types for regulatory audits.
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