Learner Resources
Learner Resources-SIT20125 Certificate II in Tourism
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Learner Resources
SIT20125 Certificate II in Tourism
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Resources for RTOs, universities, TAFEs and education and training businesses. Looking to enrol or apply for RPL? Find a training provider.
What is in this resource format?
The product description below identifies the components supplied for this resource.
- Learner guide
- PowerPoint presentation
- Session plan
- Classroom activities
- Self-study guide
Quality and ongoing support
- Pre-validation certificate
- Issued by CAQA Resources as the resource developer to confirm that the product is quality assured.
- Lifetime student licence
- Once a product is purchased, CAQA provides free updates until the resource is superseded and deemed equivalent. This lifetime update entitlement applies to all resource formats, including SCORM files, and is not limited to three months from purchase. Read the licence and update terms →
- Human expertise
- Written by subject matter experts and quality assured by CAQA and ISO auditors.
About this resource
SIT20125 Certificate II in Tourism
Introduce learners to customer-facing tourism operations under supervision. The selected resources combine tourism knowledge, customer interaction, cultural sensitivity and safe work with visitor information, sales, holiday park operations, cleaning and local Australian Indigenous culture.
Learner Resources inclusions
Build learning sessions and independent practice around the selected units.
- Learner guides
- PowerPoint presentations
- Session plans
- Classroom activities and self-study guides
Selected qualification package
11 units: 5 core and 6 selected electives, selected for this package.
Core units
| Unit code | Unit title |
|---|---|
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITXCCS009 | Provide customer information and assistance |
| SITXCCS011 | Interact with customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXWHS005 | Participate in safe work practices |
Selected elective units
| Unit code | Unit title |
|---|---|
| SITTIND004 | Source and use information on the holiday park and resort industry |
| SITHACS009 | Clean premises and equipment |
| SIRXPDK001 | Advise on products and services |
| SIRXSLS001 | Sell to the retail customer |
| SITXCCS010 | Provide visitor information |
| SITTGDE013 | Interpret aspects of local Australian Indigenous culture |
Planning your delivery
This eleven-unit selection is for the generic Certificate II in Tourism. SIT20125 supersedes SIT20122 and is not equivalent; this package uses the SIT20125 unit selection shown below.
Professional resources for RTO training and assessment delivery. Review the selected units, assessment conditions and suitability for your learners before delivery. Use is subject to the CAQA Resources licence terms. For another elective combination, contact our resource team.
