CAQA has a long history of providing professional development activities

CAQA has a long history of providing professional development activities

CAQA is a specialist consulting firm that provides professional development services to training organisations and their staff members. Our team of experts have extensive experience in the field, working with hundreds of different training organisations throughout Australia. We have helped them develop and implement innovative solutions that meet their specific training needs.

The case study we will discuss today focuses on how CAQA assisted a particular training organisation in providing professional development sessions to their administrative, training, and operations staff members. This RTO was looking for an effective solution to engage their employees and provide meaningful learning opportunities. After assessing the client’s specific needs, our experts proposed a three-pronged approach based on our comprehensive experience in the field:

1) Firstly, we conducted a survey among all staff members to get insight into their individual career goals and personal aspirations. This enabled us to tailor the sessions accordingly and ensure that all participants were able to benefit from the experience;

2) We then held customised workshops with subject matter experts, covering topics such as project management techniques, performance optimisation strategies, customer service protocols, regulations and compliance requirements, risk management, competency-based system, etc.;

3) Finally, we provided follow-up coaching sessions for each participant where they could further develop their skills and knowledge base. All of this was done with careful consideration for each employee’s individual abilities and capabilities. 

Throughout this process, CAQA closely collaborated with the client organisation; taking into account their feedback every step of the way so as to ensure maximum satisfaction at each stage of implementation. The results achieved through this initiative were overwhelmingly positive; not only did it result in improved morale among all staff members and meet the requirements of regulatory standards, but it also increased productivity across departments and higher efficiency overall.

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Sukh Sandhu

Executive Director

Sukh has been working in the VET and Higher Education Industry for over 25 years. In this time, he has held several roles with RTO's and Higher Education Providers (HEP) including CEO roles for International Colleges and National Compliance and Quality Assurance Manager roles for several RTO's, TAFE's and Universities. Sukh has also worked for the Australian Skills Quality Authority (ASQA) as a Business Systems Project Official. Sukh is a Canadian permanent resident and Australian citizen.

Sukh has had extensive project management experience in risk management, compliance, administration and as a training consultant. He has extensive knowledge in government compliance standards and has participated in nearly one hundred audits across Australia and provided consultancy advice regarding ASQA/VRQA, TEQSA, ACPET, DET-HESG, VQF/Higher Education, ELICOS, NEAS, ANMAC, AHPRA, CRICOS, ESOS and ISO.

Sukh is a member of several independent professional organisations and government bodies including, ACPET, VELG, ACS, AITD, MARA, MIA, ISANA, APEX, IEEE, The Internet Society (Global Member), AISIP, IAMOT, ACM, OISV, APACALL, IWA, Eta Kappa Nu, EDSIG and several others.

Sukh's qualifications include two MBAs, three masters in IT and systems, a Graduate diploma of management learning, Diploma in training design and development, Diploma in vocational education training, Diploma of work, health and safety, Diploma of Quality Auditing, Advanced diploma of management, Advanced diploma in marketing, human resources, information technology, and a number of other courses and qualifications. He has been working as a lecturer and as a trainer and assessor since 1998, Sukh has been a vocal advocate of audit reforms and system centred auditing practices rather than auditor centred auditing practices for many years.