Annual Performance Reviews in RTOs

Empowering Progress: Mastering Annual Performance Reviews in RTOs

Continuous improvement processes in Registered Training Organisations (RTOs) should be an ongoing focus, not just a once-a-year activity. However, annual performance reviews are essential to evaluate and understand what's working, what's not, and how to move forward.

Annual performance reviews are crucial in the ongoing development of RTOs in Australia. These evaluations offer an opportunity to assess organisational growth, identify opportunities for enhancement, and set forward-thinking goals. Key aspects such as training delivery effectiveness, customer service quality, and the overall excellence of products and services are examined to provide insights and guide future success.

For RTOs, annual performance reviews are more than routine; they're vital tools in driving organisational change and growth. They require an objective approach based on concrete evidence like client feedback and sales figures. These reviews not only measure performance but also promote a culture of open communication, honest reflection, and ongoing professional development.

Strategies for Optimising Annual Performance Review Outcomes in RTOs:

  • Preparation: Align review insights with your RTO's goals.
  • Understanding the Process: Familiarise yourself with the review process.
  • Setting Clear Expectations: Define the scope of the review with your team.
  • Effective Communication: Communicate the review schedule and focus areas clearly.
  • Standardising Expectations: Define performance expectations clearly.
  • Honest Feedback: Offer sincere feedback and discuss growth strategies.
  • Objective Evaluation: Approach the review impartially.
  • Focusing on Future Growth: Use the review to identify improvement areas and set ambitious goals.
  • Constructive Feedback: Provide specific, evidence-backed feedback.
  • Acknowledging Success: Celebrate outstanding performance.
  • Promoting Professional Development: Offer continuous development opportunities.
  • Developing an Action Plan: Finalise the review with a clear plan and deadlines.

Implementing these strategies ensures annual performance reviews are a key factor in the advancement of both individuals and the RTO as a whole.


1. Why are annual performance reviews vital for RTOs?

Annual performance review is a time when you use all your performance reviews to evaluate progress, identify areas for enhancement, and set future goals, boosting the RTO's effectiveness.

2. How should I prepare for an RTO's annual performance review?

Align your review with the RTO's objectives, understand the process, and be ready to discuss your role and improvement areas.

3. What should be the focus during an RTO's annual performance review?

Focus on unbiased assessment, constructive feedback, and setting clear goals aligned with the RTO's mission. The focus area should be all regulatory and legislative requirements applicable to your RTO's operations, not only Standards applicable. 

4. How can I offer constructive feedback during a performance review in an RTO?

Focus on specific, data-driven feedback focusing on improvement areas while acknowledging strong performance.

5. What is the role of professional development in an RTO's performance review process?

Offering skill enhancement opportunities is essential for staff growth, regardless of the review results.

6. Can CAQA help us with annual performance reviews? 

Yes, we can help you with annual performance reviews and provide a comprehensive audit report that you can use to make changes to your processes, procedures and guidelines. 

For more information or further queries, please contact or visit our website at

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Sukh Sandhu

Executive Director

Sukh has been working in the VET and Higher Education Industry for over 25 years. In this time, he has held several roles with RTO's and Higher Education Providers (HEP) including CEO roles for International Colleges and National Compliance and Quality Assurance Manager roles for several RTO's, TAFE's and Universities. Sukh has also worked for the Australian Skills Quality Authority (ASQA) as a Business Systems Project Official. Sukh is a Canadian permanent resident and Australian citizen.

Sukh has had extensive project management experience in risk management, compliance, administration and as a training consultant. He has extensive knowledge in government compliance standards and has participated in nearly one hundred audits across Australia and provided consultancy advice regarding ASQA/VRQA, TEQSA, ACPET, DET-HESG, VQF/Higher Education, ELICOS, NEAS, ANMAC, AHPRA, CRICOS, ESOS and ISO.

Sukh is a member of several independent professional organisations and government bodies including, ACPET, VELG, ACS, AITD, MARA, MIA, ISANA, APEX, IEEE, The Internet Society (Global Member), AISIP, IAMOT, ACM, OISV, APACALL, IWA, Eta Kappa Nu, EDSIG and several others.

Sukh's qualifications include two MBAs, three masters in IT and systems, a Graduate diploma of management learning, Diploma in training design and development, Diploma in vocational education training, Diploma of work, health and safety, Diploma of Quality Auditing, Advanced diploma of management, Advanced diploma in marketing, human resources, information technology, and a number of other courses and qualifications. He has been working as a lecturer and as a trainer and assessor since 1998, Sukh has been a vocal advocate of audit reforms and system centred auditing practices rather than auditor centred auditing practices for many years.