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Assessment Kit-BSB20215 Certificate II in Customer Engagement

$9,500.00

Pre-order now available. Individual units will be delivered three months after your payment has been received and qualifications will be delivered up to six months after your payment has been received.Our assessment resources contain everything you need to begin assessing your learners.Our assessment resources include: Assessment Pack (Student) Trainer Assessment...

Pre-order now available. Individual units will be delivered three months after your payment has been received and qualifications will be delivered up to six months after your payment has been received.


Our assessment resources contain everything you need to begin assessing your learners.

Our assessment resources include:
  • Assessment Pack (Student)
  • Trainer Assessment Pack (Marking Guide)
  • Mapping for each unit of competency
  • Assessment Record Tools

Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted:
  • Industry consultation
  • Robust validations
  • Assessment of best practice holistic delivery

We provide all documents to you in Microsoft Word format, so you can easily customise them as required. Our assessment resources can be used for an unlimited number of students within your RTO. Don't forget about our QUALITY ASSURANCE GUARANTEE!

Core units
BSBCUE203 Conduct customer engagement
BSBCUE205 Prepare for work in a customer engagement environment
BSBCMM201 Communicate in the workplace
Elective units
BSBCMM301 Process customer complaints
BSBCUS201 Deliver a service to customers
BSBITU111 Operate a personal digital device
BSBWHS201 Contribute to health and safety of self and others
BSBWOR203 Work effectively with others
ICTICT103 Use, communicate and search securely on the internet
* We can develop additional elective units that are not listed on request (Please contact us for further information).

CONTACT US

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SAMPLE REQUEST FORM

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