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Assessment Kit-BSB30215 Certificate III in Customer Engagement

Assessment Kit-BSB30215 Certificate III in Customer Engagement

Regular price $2,730.00
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Tags : Assessment Kit (Q), BSB, Certificate III, Pre-order, price-change-job-active, Quote
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Our assessment resources contain everything you need to begin assessing your learners.

Our assessment resources include:
  • Assessment Pack (Student)
  • Trainer Assessment Pack (Marking Guide)
  • Mapping for each unit of competency
  • Assessment Record Tools

Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted:
  • Industry consultation
  • Robust validations
  • Assessment of best practice holistic delivery

We provide all documents to you in Microsoft Word format, so you can easily customise them as required. Our assessment resources can be used for an unlimited number of students within your RTO. Don't forget about our QUALITY ASSURANCE GUARANTEE!

Core units
BSBCUE301 Use multiple information systems
BSBCUE307 Work effectively in customer engagement
BSBCUE309 Develop product and service knowledge for customer engagement operation
BSBCUS301 Deliver and monitor a service to customers
Elective units
BSBITU307 Develop keyboarding speed and accuracy Group A
BSBWOR301 Organise personal work priorities and development Group A
BSBWHS201 Contribute to health and safety of self and others Group B
BSBSUS401 Implement and monitor environmentally sustainable work practices Group B
BSBMGT402 Implement operational plan Group B
BSBWOR203 Work effectively with others Group B
ICTSAS305 Provide ICT advice to clients Group B
BSBITU213 Use digital technologies to communicate remotely Group A
  • This qualification will include the pre-selected units as listed above.
  • Upon request, we can develop additional elective units that are not currently listed.
  • If you wish to make any elective changes, kindly reach out to us at before placing your order.
  • Please note that any elective changes involving units that are currently unavailable may result in additional charges to cover development costs.
  • Please note that the quantity of units delivered will correspond to the number of units included in the training product on

For delivery timeframes on Pre-Order units and qualifications, please contact us at or call us on 1800 266 160.