The ICT collection supports programs where learners work with software, networks and user requests. A learner heading into generalist support needs practice working through an unfamiliar problem, explaining a decision and recording the result. A telecommunications cohort may work with a different set of equipment and practical constraints. Compare the qualification and unit titles first to establish which setting and role the resources need to support.
Choose the level and the practice environment
Certificate III and Certificate IV listings sit alongside Diploma and Advanced Diploma resources in the collection. When comparing them, read the code and qualification title together. Think about how much diagnostic guidance a learner will receive, how complex the task can be, and what evidence the assessor will review. A learner may need to repeat an operation in a training environment before being ready to explain why it works. Build that practice into the program before choosing the assessment documents.
Budget for the lab
The RTO supplies computers, operating systems, network devices or a suitable virtual environment. Arrange authorised accounts, access to any required software and a way to reset each learner's practice environment. Face to face lab delivery makes it easier to check setup and observe a learner directly. For remote delivery, decide how a learner will access the environment and how the trainer can view the work. A workplace cohort may use approved employer systems, subject to that employer's access rules. Keep practice separate from production systems.
Worked example: a support ticket
In a lab, give a learner a ticket reporting that an application launches but cannot open a shared file. The case can be designed so the file is accessible to one account and unavailable to another. Have the learner reproduce the problem, record the steps taken and explain what they would tell the user. A learner resource can introduce the troubleshooting sequence. The assessor needs evidence of the tests and the reasoning behind the conclusion, alongside any required result. Use invented accounts and remove identifiable details from screenshots.
Worked example: configuring a gateway
Use an isolated lab or virtual network to give a learner a configuration brief and test destinations. Have the learner record the initial state, make the change and run checks from both sides of the gateway. Introduce a separate test case that fails, so the learner has a reason to inspect the configuration and document what they found. Before choosing the resource, the trainer should confirm whether the activity can run on the equipment and software versions the RTO can provide. If the instructions depend on a particular interface, plan how to contextualise them.
Decide what belongs in the order
Where trainers already teach the lab activities, compare assessment instructions, mapping and evidence requirements rather than ordering another complete teaching set. If a new program needs explanations and exercises as well, review the combined kit and Learner Resources. Check Session Plans against the setup and reset time available for each practical. For an ICT delivery quote, give the training code and say whether you need whole qualification materials, unit resources or a specific support format.
ICT catalogue and qualification examples
CAQA Resources lists 8,305 active products in this collection. The five qualification codes with the most listings in the verified membership are below. Counts identify catalogue listings and can include multiple resource formats or specialisations.
- ICT50220 Diploma of Information Technology · 105 listings
- ICT30120 Certificate III in Information Technology (Generalist IT Support) · 78 listings
- ICT40120 Certificate IV in Information Technology · 56 listings
- ICT60220 Advanced Diploma of Information Technology · 56 listings
- ICT30524 Certificate III in Telecommunications Technology · 8 listings
ICT Training Package collection
Active listings by resource type
- Assessment Kit · 652
- Class Activity Book · 519
- ERF Checklist · 585
- LLN Kit · 4
- LLND Kit · 661
- Learner Guide · 519
- Learner Resources · 652
- Learning and Assessment Kit · 652
- PowerPoint · 519
- RPL Kit · 666
- SCORM · 520
- Self Study Guide · 519
- Session Plan · 519
- Training and Assessment Strategy · 147
- Unit Knowledge Guide · 519
- Vocational Placement Kit · 652
Review a sample
Samples are available on request. Ask the trainer and assessor to work through one activity together, check the resource against the intended delivery setting and record any inclusions or formats they need confirmed.
CAQA Resources materials are written by subject matter experts and are compliant and audit ready. Word format supports customising, rebranding and reproducing materials within your RTO. Your licence covers unlimited students within the RTO. This resource comes with CAQA's Quality Assurance Guarantee: if it gives an adverse audit outcome, we fix it free of cost, and all future updates are free until the training product becomes superseded and equivalent.
