Helped hundreds of organisations to get off the ground

Helped hundreds of organisations to get off the ground

CAQA has a long history of helping new training organisations get off the ground and ensure they comply with regulatory standards. Our case study will explore one example where CAQA successfully helped a new training organisation launch with minimal stress and cost.

The training organisation in question was looking to provide high quality vocational education and training (VET) that fulfilled the requirements set out by the relevant regulatory bodies. Before approaching CAQA, the organisation had already completed steps such as setting up their business structure, establishing policies and procedures, and finding suitable premises for their courses.

However, they lacked any experience in meeting government regulations for RTOs. With these regulations constantly evolving and becoming more complex every year, this was a daunting challenge for any inexperienced provider.

This is where CAQA came in. We worked closely with the provider over several months to help them meet all regulatory standards required for registration as an RTO. This included components such as creating systems for managing student complaints and appeals, reviewing training and assessment materials, evaluating trainer files, review of pre-enrolment and marketing practices and systems, building quality assurance frameworks, reviewing financial records, establishing governance arrangements and much more.

Throughout this process we provided expert advice on best practices while keeping our client informed of any changes or new developments in the education and training sector. We also offered support through webinars, online seminars and personalised coaching sessions focusing on areas such as business planning or compliance management that were important factors in achieving success.

Thanks to our comprehensive assistance, the provider eventually achieved registration with both ASQA within 12 months of engaging our services.

The success story does not end there though; after just six months of operation their student numbers had grown significantly due to CAQA’s guidance and knowledge of effective promotional techniques and compliance frameworks. This enabled them to expand their programs quickly without needing to worry about meeting compliance regulations which allowed them greater freedom when it came to making decisions that would benefit their students’ learning experiences. 

It is clear from this case study that having an experienced partner like CAQA makes a huge difference for new RTOs who are looking to enter into this challenging but rewarding industry sector. By taking away some of the administrative burden associated with regulatory compliance, we give our clients greater confidence in delivering high-quality courses while providing customers with better educational outcomes at the same time – proving once again why we are so successful in helping new RTOs reach their goals quickly and efficiently!

Back to blog

Sukh Sandhu

Executive Director

Sukh has been working in the VET and Higher Education Industry for over 25 years. In this time, he has held several roles with RTO's and Higher Education Providers (HEP) including CEO roles for International Colleges and National Compliance and Quality Assurance Manager roles for several RTO's, TAFE's and Universities. Sukh has also worked for the Australian Skills Quality Authority (ASQA) as a Business Systems Project Official. Sukh is a Canadian permanent resident and Australian citizen.

Sukh has had extensive project management experience in risk management, compliance, administration and as a training consultant. He has extensive knowledge in government compliance standards and has participated in nearly one hundred audits across Australia and provided consultancy advice regarding ASQA/VRQA, TEQSA, ACPET, DET-HESG, VQF/Higher Education, ELICOS, NEAS, ANMAC, AHPRA, CRICOS, ESOS and ISO.

Sukh is a member of several independent professional organisations and government bodies including, ACPET, VELG, ACS, AITD, MARA, MIA, ISANA, APEX, IEEE, The Internet Society (Global Member), AISIP, IAMOT, ACM, OISV, APACALL, IWA, Eta Kappa Nu, EDSIG and several others.

Sukh's qualifications include two MBAs, three masters in IT and systems, a Graduate diploma of management learning, Diploma in training design and development, Diploma in vocational education training, Diploma of work, health and safety, Diploma of Quality Auditing, Advanced diploma of management, Advanced diploma in marketing, human resources, information technology, and a number of other courses and qualifications. He has been working as a lecturer and as a trainer and assessor since 1998, Sukh has been a vocal advocate of audit reforms and system centred auditing practices rather than auditor centred auditing practices for many years.